Person-centred NDIS support · Ballarat & regional Victoria
Choosing who supports you is one of the most personal decisions in your NDIS journey. If you have heard that some providers are registered and some are not, you might be wondering whether you are allowed to choose an unregistered one. For many people, the answer is yes.
This plain-English guide explains what registration means, who can choose their own provider, and how Secure Support works with self-managed and plan-managed participants.
If you are self-managed or plan-managed, you can choose an unregistered NDIS provider, as well as a registered one. If your plan is agency-managed by the NDIA, you currently need to use a registered provider. The rest of this guide explains what that means for you.
A registered NDIS provider has completed a formal audit and approval process with the NDIS Quality and Safeguards Commission. This involves meeting the NDIS Practice Standards and ongoing checks. Registration is a helpful marker, and it is required for some specific supports.
An unregistered provider has not been through that formal registration process. They still must follow the NDIS Code of Conduct, keep you safe and work within Australian law. Many skilled, values-driven services operate this way, including newer and smaller local providers.
How your NDIS plan is managed decides which providers you can use. There are three ways a plan can be managed.
You, or someone you nominate, manage your NDIS funding directly. You can choose any provider that fits your goals, registered or unregistered.
Can choose unregistered providersA plan manager pays your invoices and helps you track your budget. You can also choose registered or unregistered providers.
Can choose unregistered providersThe NDIA pays providers directly from your plan. If this is you, you currently need to use a registered provider.
Registered provider required for nowNot sure how your plan is managed? It is written on your NDIS plan, and your plan manager, support coordinator or local area coordinator can confirm it for you.
Pick a provider whose values, approach and personality genuinely match yours.
Shape your supports around your routine, your goals and how you like your day to run.
Build trust with familiar faces, rather than a different worker each visit.
Smaller local providers can often welcome you and get started sooner.
We warmly welcome self-managed and plan-managed NDIS participants across Ballarat and surrounding areas in regional Victoria. We take the time to understand your goals and your plan, match you with consistent workers you can build trust with, and tailor your supports around your everyday life. You can explore the supports we offer or read more about NDIS support in Ballarat.
To be open with you: Secure Support is completing its registration as an NDIS provider. While that process is underway, we work with self-managed and plan-managed participants. If your plan is agency-managed, we are still happy to have a chat and point you in the right direction.
Getting started is simple. Reach out for a friendly, no-pressure chat, tell us a little about your goals and your plan, and we will guide you through each step at a pace that suits you.
Honest answers to the things people ask most about choosing a provider. If your question is not here, we are happy to talk it through.
Yes, in most cases. If your NDIS plan is self-managed or plan-managed, you are free to choose an unregistered provider as well as a registered one. If your plan is agency-managed by the NDIA, you currently need to use a registered provider.
A registered NDIS provider has completed a formal audit and approval process with the NDIS Quality and Safeguards Commission. An unregistered provider has not been through that process, but still must follow the NDIS Code of Conduct and Australian law when supporting you.
Every provider, registered or not, must meet the NDIS Code of Conduct, keep you safe and treat you with respect. It is always fair to ask a provider about their workers, their screening checks and how they handle feedback and complaints before you start.
It is written on your NDIS plan. Your plan manager, support coordinator or local area coordinator can also confirm it for you. Knowing how your plan is managed tells you which providers you are able to choose.
Yes. We warmly welcome self-managed and plan-managed NDIS participants across Ballarat and surrounding areas in regional Victoria. We are completing our registration as an NDIS provider, and we are happy to talk through your plan and answer any questions.
This page is general information, not advice. For official details about registration and plan management, visit the NDIS website at ndis.gov.au.
Reach out for a friendly, no-pressure chat about how we can help. There's no obligation, and we're happy to answer any questions.
