Acknowledge
We acknowledge your feedback and thank you for raising it.
Feedback and complaints
Your voice matters
We welcome feedback of every kind, because it helps us do better. You'll never be disadvantaged for speaking up, and you can raise a concern for yourself, or with the help of a family member, friend or advocate.
How to reach us
How to give feedback or make a complaint
Talk to us
Talk to your support worker, or contact us directly, whatever feels easiest for you.
Phone
0425 150 179
admin@securesupport.com.au
Prefer to put it in writing? Use the form below. You're welcome to share your feedback anonymously.
Share your feedback
Tell us what's on your mind
Compliment, suggestion or complaint: it all helps us do better. Your contact details are optional, and speaking up will never affect your support.
What happens next
We take every concern seriously
Look into it fairly
We look into what happened fairly and without judgement.
Keep you informed
We keep you informed along the way, so you're never left wondering.
Let you know the outcome
We let you know the outcome, and use what we learn to improve our supports.
Prefer to raise it outside Secure Support?
If you'd prefer to raise your concern outside Secure Support, or you're not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission, or speak with an independent advocate at any time.
NDIS Quality and Safeguards Commission
1800 035 544
You can involve an independent advocate at any time, for yourself or on your behalf.