Frequently asked questions

The National Disability Insurance Scheme, or NDIS, is the way many Australians with a permanent and significant disability get funding for the supports and services they need. Your NDIS plan sets out your goals and the supports funded to help you reach them.

We support people with disability who have NDIS funding for the supports we provide. If you're not sure whether we're a fit for you, get in touch and we'll talk it through.

We are based in the Ballarat region and provide supports across Ballarat and surrounding areas in regional Victoria. Contact us to check if we cover your area.

Supported Independent Living, personal care, building daily living and life skills, household tasks, travel and transport, community and social participation, and group and centre-based activities. See our Services page for details.

For NDIS-funded supports, yes: you need an NDIS plan with relevant funding. If you're still working through the NDIS process, we're happy to point you in the right direction.

Yes. We match you with workers based on your needs and preferences, and we aim for consistency so you can build trust with the people who support you.

SIL is support to help you live in your own home, on your own or sharing with others, with the everyday help you need. See our Supported Independent Living page.

Call or email us for a no-pressure chat. We'll talk about your goals and your plan, and guide you through each step. See our How to Get Started page.

We are currently completing our registration as an NDIS provider. In the meantime, we warmly welcome your enquiry, and we can support participants whose NDIS plans are self-managed or plan-managed.

We welcome your feedback, good or bad, and it will never affect your support. See our Feedback and Complaints page. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.